FAQ | XoKollections

top of page

25% OFF SITEWIDE BLACK FRIDAY SALE! ⭐️

Home
Best Sellers
FAQ
Shop
More

Use tab to navigate through the menu items.

Frequently asked questions

General

Once your order is shipped, you will receive a tracking number via email. Use this to monitor your package's progress.

WE ARE NOT RESPONSIBLE FOR SHIPPING DELAYS CAUSED BY THE CARRIER OR INCORRECT ADDRESSES PROVIDED AT CHECKOUT.

- If you need to update your shipping address, please contact us within 24 hours of placing your order.

ALL SALES ARE FINAL. Due to the handmade and customized nature of our products, we do not offer refunds.

Thank you for shopping with us! Below is our shipping policy to ensure a smooth and transparent process.

* All orders are handmade and require 5-7 business days for processing before shipment.

* During peak seasons (holidays, sales events), processing times may be extended by a few days.

Total shipping + processing time is 15-20 days.

If your item arrives damaged, defective, or lost please contact us [XoKollections@gmail.com] within 7 days of delivery with your order details and photos of the damaged item.

Frequently asked questions

General

Once your order is shipped, you will receive a tracking number via email. Use this to monitor your package's progress.

WE ARE NOT RESPONSIBLE FOR SHIPPING DELAYS CAUSED BY THE CARRIER OR INCORRECT ADDRESSES PROVIDED AT CHECKOUT.

- If you need to update your shipping address, please contact us within 24 hours of placing your order.

ALL SALES ARE FINAL. Due to the handmade and customized nature of our products, we do not offer refunds.

Thank you for shopping with us! Below is our shipping policy to ensure a smooth and transparent process.

* All orders are handmade and require 5-7 business days for processing before shipment.

* During peak seasons (holidays, sales events), processing times may be extended by a few days.

Total shipping + processing time is 15-20 days.

If your item arrives damaged, defective, or lost please contact us [XoKollections@gmail.com] within 7 days of delivery with your order details and photos of the damaged item.

bottom of page