WE ARE NOT RESPONSIBLE FOR SHIPPING DELAYS CAUSED BY THE CARRIER OR INCORRECT ADDRESSES PROVIDED AT CHECKOUT.

Thank you for shopping with us! Below is our shipping policy to ensure a smooth and transparent process.​ * All orders are handmade and require 5-7 business days for processing before shipment. * During peak seasons (holidays, sales events), processing times may be extended by a few days.

Once your order is shipped, you will receive a tracking number via email. Use this to monitor your package's progress.

If your item arrives damaged, defective, or lost please contact us [XoKollections@gmail.com] within 7 days of delivery with your order details and photos of the damaged item.

ALL SALES ARE FINAL. Due to the handmade and customized nature of our products, we do not offer refunds.

- If you need to update your shipping address, please contact us within 24 hours of placing your order.

WE ARE NOT RESPONSIBLE FOR SHIPPING DELAYS CAUSED BY THE CARRIER OR INCORRECT ADDRESSES PROVIDED AT CHECKOUT.

Thank you for shopping with us! Below is our shipping policy to ensure a smooth and transparent process.​ * All orders are handmade and require 5-7 business days for processing before shipment. * During peak seasons (holidays, sales events), processing times may be extended by a few days.

Once your order is shipped, you will receive a tracking number via email. Use this to monitor your package's progress.

If your item arrives damaged, defective, or lost please contact us [XoKollections@gmail.com] within 7 days of delivery with your order details and photos of the damaged item.

ALL SALES ARE FINAL. Due to the handmade and customized nature of our products, we do not offer refunds.

- If you need to update your shipping address, please contact us within 24 hours of placing your order.